Prince:...Sluggish Service...

I had a telephone conversation with the Dean of Postgraduate Study in University Malaya regarding my thesis proposal, and was told to send my proposal for their perusal before I actually attach the thesis proposal together with my application form. This is to avoid any mistake that may suspend my application.

Hence, I sent my Thesis Proposal to the dean of postgraduate study 2 weeks back then, but I received no response. To end my anxiety, I sent a reminder email to the Dean again, and was later being referred to another lecturer.

The dean was polite and professional, but the later email I received from the lecturer was a bit disappointing. I was expecting some good comments for my thesis proposal, as if I should proceed with the application. Nevertheless, the email was written as such:-

“Dear Steven, you have two options 1) if you are serious about doing Phd in UM, please apply officially. 2) You can search for your potential supervisors ie in the area of consumer behavior in UM and make an appointment to see them.

Best of luck.

Thank You.”

This is ‘NOT’ what I expected! I thought they would at least help to provide some constructive comment on my thesis proposal, and give me the name of a lecturer whom I should be seeking for help in the later stage. I wasn’t happy because; firstly, they make me wait for so long, secondly, ‘she’ doubt on my seriousness. Thirdly, she was leading me around the bush.

I have prepared my thesis proposal according to the said format. All that I need is someone to look through my work and give me some constructive comment. If she can not help me in my thesis proposal, at least give me the name of the lecturer who specialised in consumer behaviour. I believe it is not that hard unless they abstain from each others in the campus.

Fourthly, I realise that local university provides sluggish services, and they usually serve with scowl! They do not emphasize on services, and they are not willing to go further in serving customers. Perhaps, that is why the program was priced cheaper (RM 13k), as compare to private University (RM 65k)!

(Hey, I am still paying the price okay; it doesn’t matter whether it is cheap or expensive, but I still have to pay. I do not expect them to serve beyond-expectation; but I have the right to expect at least a ‘satisfied-service’ from them. Last but not least, I AM A TAX-PAYER TOO! Am I paying to feed the inefficiency? WTH!)