Prince: GSC Bad Operation Services...

12 August 2006
Carry-on with Movie…

We went home, and decided to go for movie at One Utama GSC tonight. I prefer ‘Pirate of Caribbean’ but the movie is out of seat already. We have no choice but to watch ‘Dragon Tiger Gate’. Our movie starts at 9.00pm; we arrived earlier at 7.15pm, and went dinner at ‘Jack’s Place’. I have a mixed Grill while my wifey order a beef steak.

I feel thirsty and decided to purchase a cup of Ice Lemon Tea at GSC counter. But the Q is too long, and looks still. My wifey told me about another counter upstairs, so I went upstair. But to my amaze, the counter is closed but the water is still boiling. We enquires the staff passed-by, and was told that it was a different department. (What kind of service is that?)

We check-in, and before the movie starts (at 9.50 pm), I decided to go ahead with the Ice-Lemon Tea. Well, I thought it will be fast, but I Q 45 minutes before it reaches my turn). I went in at 9.45 pm), Yes, the movie started 45 minutes ago. I reprimanded the GCS staff at the counters, and I also reprimanded the check-in staffs (ticket inspectors). What kind of service is this? If you know that today will be crowded, why can’t you hire more part-time personnel perhaps to ease the situation?