What’s new today then…After we go through the chapter, and come across a word about ‘Customer Life time Value’, ‘how do we calculate customer life time value?’ he asked.
‘It can be done with Net present value to discount back the cost’, I answered according to the book written.
‘Yes, I know, then what is Net present value’, he asked firmly.
‘The value at this moment’, I answered.
‘Wrong! Sze, try out’, he pointed to my colleague.
And all seems wrong to him, he starts to criticize us again, ‘as a professional, you must understand the term! You are a MBA holder you know, what about Sze? Degree holder?’ He said with sense of sarcasm.